Once your order is placed, it immediately goes into processing, packing, and shipping. Once you have been given a tracking number, we are not able to cancel or make changes.
To cancel a processed order that has not been assigned a tracking number, email us at support@facetory.com immediately with the subject line as "Current Order Cancellation" and include your order number.
Unfortunately, order cancellations and refunds on any processed orders are not guaranteed.
