General

Subscription

• How frequently do my subscriptions renew?
• How do subscriptions work?
• What is Subscribe & Save?
• Will my Gift Subscription automatically renew?
• Can I purchase multiple gift subscriptions?
• Can I cancel my subscription?

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Order/ Order Status

• Spot Fighter Duo Tracking
• Lost package / No tracking movement
• Order Status
• Can I cancel or make changes to my order?
• My order arrived with something missing, incorrect or damaged.
• My package has been marked as Delivered but I didn't receive it?

Payment

• Why doesn't Afterpay show at checkout?
• What are the accepted methods of payment?
• What is Afterpay?

Shipping/Returns

• What are the shipping costs?
• How long will my order take to arrive?
• Where do you ship to? Do you ship internationally?
• Where are you shipping your products from?
• How long does it take to process a return and receive a refund?
• Can I return Shop Orders?

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Account

• How do I change my shipping address?
• Account Activation
• I don't remember my email address to my FaceTory account
• Why can't I log into my account or reset my password?
• How can I update my Billing Information?

Points and Promotions

• Why won't my promo code work?
• Do you have any discount codes I can use?
• Can I use a discount code more than once?
• Where can I see my reward points?
• How do I use my points?

Other

• Where are your products made?
• Do you have any PR/collaboration opportunities?
• Are you hiring? Do you have any open jobs?
• Can I get a freebie/ trial kit /sample size?
• Can men use your products?
• Why is there water in my fridge?

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